Responsibility - Delivery

The statements made on this website, while supported by scientific research and laboratory testing, have not been evaluated by Health Canada (the Canadian healthcare administration) or the FDA (the U.S. Food and Drug Administration). The products sold on this website are not intended to diagnose, treat, cure, or prevent any disease. The information provided by this website or this company is not a substitute for consultation with your physician and should not be interpreted as individual medical advice. Please consult your physician with any questions regarding your health.

Disclaimer - Loss, Theft or Damaged Package Upon Delivery

We make every effort to ensure your orders are processed and delivered under the best possible conditions. However, we cannot be held responsible for any loss, theft, or damage to packages after they have been handed over to the carrier.

  1. Carrier's responsibility :
    Once the package is handed over to the carrier, the carrier assumes responsibility for its delivery. In case of loss, theft, or damage, the customer is advised to contact the carrier directly to file a claim in accordance with their terms and conditions.

  2. Inspection upon delivery :
    It is the customer's responsibility to check the condition of the package upon delivery. If any damage or anomalies are found, the customer must:

    • Note your observations on the delivery slip or refuse the package.
    • Inform the carrier and our customer service within 48 hours of receipt, providing evidence (photos, detailed descriptions).

  3. Signature upon delivery of the package :
    To ensure secure delivery, we offer a signature confirmation option among our delivery methods. This option, available for an additional fee, ensures that the package is delivered directly to the recipient or an authorized person.

    • If this option is selected during the ordering process, the carrier will require a signature upon delivery.
    • If you are not home, the carrier will leave a delivery notice with instructions to reschedule the delivery or collect the package.
    • This option could result in additional delivery delays, depending on the recipient's availability and the carrier's logistical constraints.
    • If this option is not selected, we decline all responsibility in case of loss or theft after the package has been handed over to the carrier.

By agreeing to proceed with your purchases on our online store, you acknowledge that you have read and accepted the terms of this disclaimer.